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Frequently Asked Questions

The following are answers to frequently asked questions (FAQs) regarding My DMV Accounts.

  1. Why should I sign up for MyDMV?

    You’ll have easier access to DMV's online services including renewing your vehicle registration, ordering your driver history, changing your address and much more.

  2. Can I get a MyDMV account without a Nevada driver license or Identification Card?

    No. Your account is created for you as an individual and we must verify your identity. However, many DMV transactions, including vehicle registration renewals, are available without an account on the main DMV website.

  3. What are the rules for creating a password?

    Your password must be exactly 8 characters in length. Your password must contain at least one letter (may be in any position). Your password must contain at least one number (may be in any position). Your password must contain one of the following special characters: @#$.

  4. Are passwords case sensitive?

    Passwords are not case sensitive.

  5. Why does DMV need your email address? What is it used for? Can multiple people use the same email address?

    DMV will send you a confirmation email when you create your account. If there are password or email changes made to your online account you will be notified. You may also opt in for email renewal notices. We have no email usage restrictions at this time so yes multiple people can use the same email address when creating an account.

  6. Will DMV request any information by email?

    DMV will not request any personal information by email other that to collect and validate your account password.

  7. How do I change my email address?

    Login and click on your My Account Tab at the top of your Home Page. You may change your email address in this Tab.

  8. I forgot my password. What do I do?

    Click on the “Forgot Password” link on the right side of the login screen, then follow the instructions.

  9. My account is locked. How do I get back in?

    Your account is temporarily locked if you fail (3 times) to use proper credentials when logging in. If you forgot your password and answered your security questions incorrectly 3 times, you will be prevented from using "forgot password" until you get an email from the system with a link.

  10. Why is my account no longer available?

    All accounts are deactivated when not used for longer than 18 months. You will need to register and certify again.

  11. How do I contact the DMV for help with technical issues I am experiencing with MyDMV?

    For assistance with technical issues contact: Contact DMV.

  12. Can anyone else see the address I have on my registration?

    If you are the "mail to owner" on the registration any owner of that vehicle may see your address by doing a duplicate registration transaction.

  13. Is there a fee to change the mailing address associated to my driver's license record even though it doesn't print on the card.

    Yes, it is $3.25 and a new card will be issued.

  14. Is it possible to have a "family account" so that information for all members of my household is in one location?

    Due to privacy concerns we cannot allow access to records that you are not legally a part of.

  15. I cannot view the vehicles registered to my Trust, why is that?

    Trusts are considered to be business records and as such are not eligible to create accounts in MyDMV. If you want those vehicles to show on your account you must be listed as an individual trustee on the registration. Please visit your local DMV for more information.

  16. I would like to close my account. How do I do that?

    We do not currently offer the ability to voluntarily close an account, but are working on this function for the near future.

  17. If my license/ID card says Valid Without Photo can I still use the Portal?

    You can have an account, but you will not be able to do any driver license/ID Card transactions as we cannot send you a new card without a photo. All of those transactions must be done by our mail in renewal section"

  18. I got a new driver's license number. Do I have to set up a new account or will my old account still work using the new number?

    You do not need to set up a new account. Your account will automatically be updated with your new driver's license number. Your old driver's license number will not work once you have received a new one.

  19. It would be great if the final screen of your transaction said "Thank you, thank you very much" like the kiosk does. Is that possible?

    Unfortunately not, Elvis has left the building.